Our regular business hours are Monday to Friday from 8:00 am to 3:30 pm; however, due to unforeseen circumstances and physician availability these hours are subject to change.

Phones are answered from 8:00 am to 3:30 pm with a closure between 12:00 pm and 1:00 pm for lunch.

Please be aware that we do NOT accept walk-ins. You must register for an appointment before arriving at the clinic.

If you are experiencing a medical emergency, please proceed to the nearest Emergency Department or call 911

For more urgent concerns (i.e. concerns that should be assessed same-day) please call the clinic at 250-940-0877 at 8:00 am Monday to Friday to discuss scheduling an appointment with a staff member.

For less urgent concerns (i.e. concerns that can wait a day or two before you see the doctor) please email your name and phone number to urgentappointments@colwoodfamilypractice.com and a staff member will call you within 72 business hours to discuss your concerns and arrange an appointment, if appropriate. Please be aware that emailing does not guarantee you an appointment.

The Urgent Appointment Clinic provides treatment for adults and children of all ages on an episodic basis. The below list is not exhaustive but list some of the acute concerns the Urgent Appointment Clinic can assist with including:

-Suturing or glue ’stitching’ cuts and lacerations

-Treating strains, sprains, and most non-life-threatening injuries

-Treating colds, coughs, sore throats, earaches and other infections

-Treating UTIs, headaches, and stomach aches/pains

-Giving allergy injections and other injections

-Ear syringing and assessing ear pains or concerns

-Refilling prescriptions, ordering labs/tests when appropriate and referring to a specialist, when warranted by assessment

-Treating various skin problems including treating warts and other skin conditions with liquid nitrogen

-Providing birth control counselling and prescriptions, pregnancy testing, and sexually transmitted infection testing and treatment

-Carrying out assessments and completing forms for driver’s licenses (these are usually not covered by the Medical Services Plan and a private fee may apply).

For all concerns, please contact the Urgent Appointment clinic to discuss an appointment with a staff member.

Appointments will be triaged based on urgency and availability.

Your visit with the physician will be covered by the Medical Services Plan of BC plan upon providing a valid BC healthcare number. Please be aware that some treatments, services, and most forms are not covered by the Medical Services Plan of BC and, due to this, there may be a private fee.

Please provide a minimum of 2 hours’ notice for cancellations of appointments by phoning or emailing the clinic.

Short notice cancellations or “no showing” to your appointment means that a member of your community misses the opportunity to access an appointment they may desperately need. Due to this, a short-notice cancellation or “no show” will be subject to a $45 fee. We appreciate your understanding.

Phone: 250-940-0877

Fax: 778-698-2017

Email: urgentappointments@colwoodfamilypractice.com

If you are a patient of Dr Wall, Dr Tellier, Dr Zamir or Dr Omisore, please note that they have their own contact information. Visit the Primary Care Practices page for more information.